FAQs

FAQs

General Questions

Native Trails is proud to have one of the shortest lead times in the industry. We will typically ship within 48 hours of receiving your order. In the rare instance that an item is backordered, we will notify you immediately.

Native Trails currently offers full lines of ADA compliant bathroom sinksFind a showroom to discuss ADA compliant products to meet your needs.

No, we currently do not offer any customization to our products.

The Uniform Plumbing Code™ (UPC™) and Canadian Uniform Plumbing Code™ (cUPC™) are designated as the American and Canadian national standards, respectively, to provide consumers with safe and sanitary plumbing systems. Commercial construction projects, as well as many residential construction projects, normally require specified products to be certified. All Native Trails sinks and bathtubs are UPC/cUPC certified, facilitating their use in all types of projects.

Due to the inherent variation in dimensions of our handcrafted products, we do not supply templates. We highly recommend waiting to receive your actual sink before making any cuts in the counter top. However, we do have spec sheets available on each product page, or you can search by product or sku in our Document Library.

Installation hardware is not included, however our Sink Undermount Kit, ideal for installing any of our undermount sinks into cabinets between 14” and 48”, can be purchased separately.

No, we strongly advise against the use of plumbers putty with our products, as it may harm the finish. We recommend using 100% non-water-based silicone.

Our exceptionally high quality drains are designed to work with Native Trails sinks, and they do have some differentiating features. For example, they work well with both thicker-walled sinks (such as NativeStone®) or thin-walled sinks such as copper. Our lavatory drains thread all the way up to ensure a tight seal, a key requirement for our copper sinks. Our drains are also designed for sinks without overflows, like ours. We cannot ensure that another manufacturer’s drain will work with our sinks.

We also offer an unusual option that many find especially appealing: solid copper strainers. We offer solid copper as an option for a strainer with a living finish that will evolve like our copper sinks and never peel or chip.

Yes; you may choose the cut-out configuration to match your sink and faucet.

The general rule for installing a kitchen sink is to leave 3” of space on either side of your sink to allow room for the mounting hardware (not included), so you will want a cabinet that is about 6” wider than the width of your sink, i.e. 24” sink (Cocina 24) would require a minimum cabinet size of 30”.

Click here to learn more about The Safe Drinking Water and Toxic Enforcement Act of 1986, better known as California Proposition 65.

Native Trails is proud to partner with the best artisans not only in the United States, but around the world as well.

Copper

Learn more about Care & Cleaning of all Native Trails products on our Care & Cleaning page.

Acidic substances, such as lemon juice or toothpaste, will brighten copper’s surface so that it’s as shiny as a new penny. But it will immediately begin to re-patina itself. See our article about the magic of copper for more details.

NativeStone®

NativeStone sinks are handmade by artisans using a multi-stage process and a groundbreaking blend of natural materials. By adding jute—a natural, renewable vegetable fiber—to the proprietary concrete blend, Native Trails has reinvented concrete. NativeStone concrete sinks are 40 percent lighter, much stronger, and far more sustainable than traditional concrete sinks.

Our NativeStone Collection is reinforced with natural jute fiber, an incredibly strong and sustainable material. The result is a much lighter weight product, about 40% lighter than standard concrete, as well as an extremely crack-resistant product. In the unlikely event that a hairline crack does develop, it is not structural and the product is not considered to be defective.

NativeStone fully upholds Native Trails’ Eco-Social Positive™ commitment to make and sell products that have a positive influence on our world, both socially and environmentally. By adding jute—a natural, renewable vegetable fiber—to the proprietary concrete blend, Native Trails has reinvented concrete. NativeStone concrete sinks make use of natural resources, generate less waste, and require less energy than ordinary concrete production. Less heft also makes them easier to install and less expensive to ship than traditional concrete.

NativeStone can be fully recycled at most recycle centers and turned into road base or aggregate for other concrete products.

NativeStone is incredibly stain and scratch resistant. Each sink is sealed using NativeStone Shield, which penetrates the concrete on a molecular level to create a protective yet integrated barrier against stains and scratching.

NativeStone sinks are extremely durable, however, like all sealed product, sometimes sharp objects can cut into the sealer, causing dark spots to appear when wet. If your sink’s sealer appears to be compromised, please contact us for a sealer repair kit.

If your NativeStone piece is hit with a hard object, like most sink materials, it may chip. Please contact us for a NativeStone Repair Kit to fix and patch any damaged areas.

While our nano sealer will withstand high heat, we recommend allowing hot pots and pans to cool before placing in the sink.

For regular maintenance, simply use mild, non-abrasive soap and cleaners. The sealer is stain and scratch resistant; however, normal care should be exercised, and abrasives avoided. Wipe or rinse sink after use for best results. You will need to reseal your Native stone sink every 3-5 years. See below for more information on resealing.

Like all sealed concrete, the sealer on your NativeStone sink should eventually be refreshed. Timing varies based on use, but we generally recommend resealing kitchen sinks every 3 years; lavatory sinks, bar sinks and bathtubs should typically be resealed every 5 years. If your NativeStone product needs be resealed, we recommend NativeStone Shield, available at any Native Trails authorized dealer or at nativetrailshome.com.

NativeStone sinks are extremely durable, however, like all sealed product, sometimes sharp objects can cut into the sealer, causing dark spots to appear when wet. If your sink’s sealer appears to be compromised, please contact us for a repair kit.

If your NativeStone piece is hit with a hard object, like most sink materials, it may chip. Please contact us for a NativeStone Repair Kit to fix and patch any damaged areas.

Limited Lifetime Warranty on Sinks and Bathtubs, Mirrors, and Bath Furniture:

Native Trails warrants that our sinks and tubs, as well as our mirrors and bath furniture shall be free from defects in workmanship or materials as long as the original purchaser owns them and purchased the product through an authorized Native Trails dealer for residential use only. Variations in dimensions, textures and finishes are inherent in our handcrafted products and are not considered defects. Finishes are not covered by our product warranties, unless otherwise stated as in the case of nickel finish sinks and tubs.

Activate your warranty by registering your Native Trails product at nativetrailshome.com/register. For warranty claims, please contact the Native Trails dealer where the product was purchased. Proof of purchase is required. Warranties are non-transferable. In no event shall Native Trails be liable for any damage to or caused by the products during or after installation. Native Trails is not responsible for labor, installation charges or any other expenses associated with the defective product. Our sole responsibility is defective product replacement, exchange or repair. The Native Trails product warranty gives the purchaser specific legal rights; other rights will vary from state to state. Refer to the care instructions for proper maintenance of products; improper care of products will void warranty.

Yes! NativeStone sinks are remarkably strong, and exceptionally stain resistant, crack resistant, and scratch resistant. And our exclusive low-VOC nano sealer is UV safe.

Yes! NativeStone sinks are remarkably strong, and exceptionally stain resistant, crack resistant, and scratch resistant. And our exclusive low-VOC nano sealer ensures the sinks are not affected by bleach.

Furniture

The Forest Stewardship Council (FSC) is an independent, nonprofit organization established to promote and certify responsible management of the world’s forests. Forests must be managed to meet social, economic, ecological, cultural and spiritual needs of present and future generations. Native Trails uses FSC wood in our bath vanities to ensure their low impact on the earth.

Yes; you may choose the cut-out configuration to match your sink and faucet.