FAQs

FAQs

Native Trails is proud to have one of the shortest lead times in the industry. We will typically ship within 48 hours of receiving your order. In the rare instance that an item is backordered, we will notify you immediately.

All Finishes: Copper is amazingly easy to maintain. Caring for our finishes is particularly simple since they do not show fingerprints as stainless steel or polished copper does. For basic cleaning, use mild soap and warm water. Keep your copper product clean and dry by wiping it down daily with a soft cloth. Abrasive cleaners or copper polish should never be used on our products as they may affect the finish. For extra protection, a product such as Flitz Faucet Wax+ may be applied. The following is information specific to each finish:

Antique and Tempered Finishes: Copper is a living metal that will naturally patina over time. Our copper products are not lacquered or sealed; they will react to their environment as they develop character. Acidic substances such as lemons, ketchup or red wine may alter the copper finish after prolonged contact. Not to worry, in a short time (usually just days) it will naturally re-patina itself! Copper’s beauty is ever changing and no two pieces are ever alike.

Brushed Nickel Finish: Our Brushed Nickel finish is achieved by plating nickel over copper, followed by careful hand brushing. It is a very easy finish to maintain. Acidic substances left on the nickel finish for extended periods of time may leave a slight dark mark, but this is easily removed with Flitz Polish or chrome polish.

Learn more about Care & Cleaning of all Native Trails products on our Care & Cleaning page.

For maintenance, simply use mild, non-abrasive soap and cleaners. The sealer is highly stain and scratch resistant; however, normal care should be exercised and abrasives avoided. Wipe or rinse sink after use.

Learn more about Care & Cleaning of all Native Trails products on our Care & Cleaning page.

Native Trails currently offers full lines of ADA compliant bathroom sinksFind a showroom to discuss ADA compliant products to meet your needs.

Our NativeStone® Collection is reinforced with natural jute fiber, an incredibly strong and sustainable material. The result is a much lighter weight product, about 40% lighter than standard concrete, as well as an extremely crack-resistant product. In the unlikely event that a hairline crack does develop, it is not structural and the product is not considered to be defective.

While our nano sealer will withstand high heat, we recommend allowing hot pots and pans to cool before placing in the sink.

No, we currently do not offer any customization to our products.

The Uniform Plumbing Code™ (UPC™) and Canadian Uniform Plumbing Code™ (cUPC™) are designated as the American and Canadian national standards, respectively, to provide consumers with safe and sanitary plumbing systems. Commercial construction projects, as well as many residential construction projects, normally require specified products to be certified. All Native Trails sinks and bathtubs are UPC/cUPC certified, facilitating their use in all types of projects.

Due to the inherent variation in dimensions of our handcrafted products, we do not supply templates. We highly recommend waiting to receive your actual sink before making any cuts in the counter top. However, we do have spec sheets available on each product page, or you can search by product or sku in our Document Library.

Installation hardware is not included, however our Sink Undermount Kit, ideal for installing any of our undermount sinks into cabinets between 14” and 48”, can be purchased separately.

No, we strongly advise against the use of plumbers putty with our products, as it may harm the finish. We recommend using silicone.

Our exceptionally high quality drains are designed to work with Native Trails sinks, and they do have some differentiating features. For example, they work well with both thicker-walled sinks (such as NativeStone®) or thin-walled sinks such as copper. Our lavatory drains thread all the way up to ensure a tight seal, a key requirement for our copper sinks. Our drains are also designed for sinks without overflows, like ours. We cannot ensure that another manufacturer’s drain will work with our sinks.

We also offer an unusual option that many find especially appealing: solid copper strainers. We offer solid copper as an option for a strainer with a living finish that will evolve like our copper sinks and never peel or chip.

Yes; you may choose the cut-out configuration to match your sink and faucet. If you require a different faucet placement, or a vanity top with no cut-outs, we can easily accommodate your needs upon request.

The general rule for installing a kitchen sink is to leave 3” of space on either side of your sink to allow room for the mounting hardware (not included), so you will want a cabinet that is about 6” wider than the width of your sink, i.e. 24” sink (Cocina 24) would require a minimum cabinet size of 30”.

The Forest Stewardship Council (FSC) is an independent, nonprofit organization established to promote and certify responsible management of the world’s forests. Forests must be managed to meet social, economic, ecological, cultural and spiritual needs of present and future generations. Native Trails uses FSC wood in our bath vanities to ensure their low impact on the earth.

Click here to learn more about The Safe Drinking Water and Toxic Enforcement Act of 1986, better known as California Proposition 65.