Product Warranties

Product Warranties

Activate your warranty by registering your Native Trails product at nativetrailshome.com/register. For warranty claims, please contact the Native Trails dealer where the product was purchased. Proof of purchase from authorized dealer is required. Warranties are non-transferable and do not apply to display items. In no event shall Native Trails be liable for any damage to or caused by the products during or after installation. Native Trails is not responsible for labor, installation charges or any other expenses associated with the defective product. Our sole responsibility is defective product replacement, exchange or repair materials. The Native Trails product warranty gives the purchaser specific legal rights; other rights will vary from state to state. Refer to the care instructions for proper maintenance of products; improper care or modifications of products will void warranty.

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ADDITIONAL WARRANTY DETAIL BY PRODUCT TYPE

 

Limited Lifetime Warranty on Sinks and Bathtubs, Mirrors, and Bath Furniture:

Native Trails warrants that our sinks and tubs, as well as our mirrors and bath furniture shall be free from defects in workmanship or materials as long as the original purchaser owns them and purchased the product through an authorized Native Trails dealer for residential use only. Variations in dimensions, textures and finishes are inherent in our handcrafted products and are not considered defects. Gloss reduction, scratching, chipping, denting, staining, and acid or alkaline etching of the finish over time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear. Finishes are not covered by our product warranties, unless otherwise stated as in the case of nickel finish sinks and tubs. Native Trails is not liable for any damages as a result of the actions of the customer.

Commercial Warranty:

For Native Trails products that are used or installed in a commercial or hospitality setting, Native Trails, Inc. warrants the product to be free from defects in material and workmanship for one (1) year from the date the product is installed. There is no warranty on copper finishes or NativeStone/Precious Metal sealer which will wear uniquely depending on use, maintenance and installation location.

Nickel Finish Sinks and Bathtubs:

Native Trails additionally warrants that the nickel finish on our Brushed and Polished Nickel sinks and tubs shall be free from defects in workmanship or materials for ten years from the purchase date, when purchased through an authorized Native Trails dealer for residential use only and maintained properly as noted in the care instructions.

Drains, Strainers, Traps, & Grids:

Native Trails sink and tub accessories (drains, strainers, traps, and grids) are warrantied to be free from defects in workmanship or materials for one year from date of purchase.