Welcome, members of the design and building community. As creators of handmade furnishings, fixtures, and décor, we celebrate our partnerships with design and building trade professionals. We look forward to being a resource for you.
If you simply changed your mind or ordered the wrong item and want to return your purchase for an exchange, you can return your item to us and once received we will ship you a replacement item of the same price. If your desired item is a different price (higher or lower), please follow the Refund procedure above and then place a new order for your desired item.
- ● Check all returned items to be sure they are in new condition (including all original packaging and accessories).
- ● Include a copy of the original e-mail invoice.
- ● On the back of the invoice, please write your name, e-mail address, and phone number.
For your protection, we recommend you send your return with a trackable carrier like UPS, FedEx, or US Postal Service. We are not responsible for items lost during shipping, and cannot process your return until the item is received. We will not accept any returns sent COD.
Pack the item(s) securely and mail to the following address:
Attn: Returns Dept. Native Trails
2980 South Higuera Street
San Luis Obispo, CA 93401
Any deviation from the return policies and procedures as described above will result in a delay of your credit, and a restocking fee or possibly a cancellation of your return request. We are not responsible for any labor costs which occur as the result of the installation of wrong or defective parts. In addition, Native Trails is not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
If you have received items that are damaged or defective in any way, please contact us directly so that our customer service representatives can arrange for a replacement. You can email us at using our contact form or call us at 800.786.0862. Please have your order number ready.
If you have any other questions or concerns, please feel free to email us at [email protected].