Return Policy

Return Policy

Returns

Native Trails products are sold through authorized dealers. To return an item, please contact the dealer where you made your purchase. Return terms, timing, and any fees are set by that dealer. Some items, such as custom or discontinued products, may not be eligible for return. Your dealer can tell you what applies to your order.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If something is damaged, incorrect, or defective, tell your dealer right away. They will work with us to start a claim.

A few tips to protect your claim:

• Report any issue within 30 days of delivery.
• Keep all original packaging, including the shipping crate.
• For bathtubs, report damage before removing the tub from the bottom of the crate.
• Report damage before the product leaves the delivery address.

Warranty and Product Help

Questions about your warranty or how to care for your product? View our Product Warranty and Care & Cleaning. You can also email us.

For Authorized Dealers

Return and claim terms for dealer orders are available in the Dealer Portal. Log in to view forms, request an RGA, or file a claim. Need help logging in, or want a copy of our Terms and Conditions? Contact our Customer Service team.